This Cookie Policy explains how QUIBARCA C.A. ("QUIBARCA", "we", "our") uses cookies and similar tracking technologies when you visit our website. It should be read together with our Privacy Policy.
1. What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences and provide information to site owners.
2. How do we use cookies?
We use cookies to keep our website running smoothly, remember the choices you have made (such as progress in forms or your consent preferences), understand how visitors use our site so we can improve it, and enable third-party services such as customer support chat and interactive maps.
3. Types of cookies we use
We classify cookies into four categories according to their purpose:
- Necessary cookies — essential for browsing, security and the basic functioning of the site. They cannot be disabled because the site will not work properly without them.
- Analytical cookies — help us understand how visitors interact with our website so we can improve it.
- Functional cookies — remember your preferences (for example, whether you accepted cookies, if you prefer a language, or if you authorized loading maps and chat).
- Marketing cookies — used to deliver relevant advertisements and measure the effectiveness of advertising campaigns.
3.1 Specific cookies we use
Below we detail the cookies and local storage technologies currently used by this site, their purpose and their duration:
| Name | Category | Purpose | Duration | Third party |
|---|---|---|---|---|
quibarca_cookie_consent |
Necessary (local storage) | Stores the consent version and the categories accepted or rejected by the user. Prevents showing the banner on every visit. | 365 days | First-party |
| Conferbot cookies (chat) | Functional | Enables the live chat widget for customer support. Loaded only if the user accepts functional cookies. | Variable (session / persistent depending on provider) | Conferbot |
| Google Maps cookies | Functional | Allows display of the interactive plant location map in the contact section. Loaded only if the user accepts functional cookies. | Variable (session / persistent depending on Google) | Google LLC |
| Google Analytics cookies (GA4) | Analytical | Currently not used. If introduced, they will only be loaded if the user accepts analytical cookies. | — | Google LLC |
Necessary cookies cannot be disabled, as the site would not function properly without them. Functional, analytical and marketing cookies are activated only with your prior consent and can be revoked at any time.
4. Third-party cookies
Some cookies on our site are placed by third-party services we use for specific functionalities. These third parties may use cookies in accordance with their own privacy policies, which we invite you to review:
- Conferbot — live chat platform used for B2B customer support. More information at conferbot.com.
- Google LLC — provider of Google Maps (functional) and, if activated in the future, Google Analytics (analytical). More information at policies.google.com.
- FormSubmit — service used to process the contact form. It does not install cookies; it only processes the submission. More information at formsubmit.co.
5. Managing your preferences
You can adjust your cookie preferences at any time in the following ways:
- From our site: by clicking the cookie icon (🍪) in the bottom-left corner of the screen, or the "Cookie Preferences" link in the footer. This lets you change your choices without leaving the site.
- From your browser: most browsers allow you to reject or delete cookies through their settings. Below you will find links to the official guides:
Disabling certain cookies may affect the functioning of parts of our website, especially the support chat, interactive maps and functionalities that depend on external services.
6. Changes to this policy
We may update this Cookie Policy periodically to reflect changes in the cookies and technologies we use. We will post the updated version on this page with a revised "Last updated" date. We recommend reviewing this page periodically to stay informed.
7. Contact us
If you have questions about our use of cookies or wish to exercise your rights, you can contact us through the following channels:
| Channel | Contact information |
|---|---|
| atencion.clientes@quibarca.com | |
| Phone | +58 (244) 395.42.05 |
| Address | Av. Zona Industrial Santa Rosalía, Edificio Quibarca, Local 1-2, Cagua, Aragua State, Venezuela |