QUIBARCA C.A. ("QUIBARCA", "we", "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you, or that you may provide, when you visit our website, request a service or interact with us in any other way, and our practices for collecting, using, maintaining, protecting and disclosing that information.

By using our website and services, you accept the practices described in this policy. If you do not agree with any part of this policy, we ask that you do not use our site.

1. Information We Collect

We may collect several types of information from and about users of our website and services, including:

  • Contact details you provide, such as name, phone number, email address and service address.
  • Service details, including the type of chemical product requested and dispatch scheduling information.
  • Payment information processed securely through our external payment providers. We do not store credit card numbers or full financial data.
  • Technical data such as IP address, browser type, device information and pages visited on our site.
  • Communications you send to us, including messages sent through our contact form or by email.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Scheduling and coordinating product dispatches.
  • Processing payments and financing requests.
  • Responding to inquiries and providing customer support.
  • Sending delivery reminders and service follow-ups.
  • Improving our website and service offerings.
  • Complying with legal, accounting and regulatory obligations.

We process your personal data on the following legal bases, as applicable:

  • Performance of a contract: when processing is necessary to process your order, coordinate dispatches or provide a service you have requested.
  • Consent: when you have given your express consent, for example, for the use of non-essential cookies or to receive marketing communications. You can withdraw your consent at any time.
  • Legitimate interest: to improve our services, prevent fraud and ensure the security of our website, provided that your rights do not prevail over such interests.
  • Legal compliance: when we must process your data to comply with legal obligations, such as tax or accounting records.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as payment processors, financial partners, scheduling software providers and marketing platforms, all bound by confidentiality obligations. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

We never sell your personal information to third parties for their own marketing purposes.

5. International Data Transfers

Some of our service providers may be located outside Venezuela. When we transfer your data to another country, we ensure that adequate safeguards are in place, such as approved contractual clauses or verification that the receiving country has a level of data protection equivalent to that applicable in Venezuela.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to recognize your browser, remember preferences and understand how visitors use our site. You can control cookies through your browser settings, although disabling them may affect certain site features. See our Cookie Policy for more details.

7. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including service history records, warranty tracking and legal or accounting requirements, after which it is securely deleted or anonymized. Specific retention periods vary by data type: tax and accounting data are retained for the applicable legal periods, and marketing data is deleted when you withdraw your consent or when it is no longer needed.

9. Your Rights and Choices

Depending on where you live, you may have the right to access, correct or delete your personal information, opt out of marketing communications and request a copy of the data we hold about you. To exercise any of these rights, contact us using the details below.

If we have processed your data based on your consent, you can withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of prior processing.

You may also object to the processing of your data on grounds related to your particular situation, as well as request restriction of processing in the cases provided for by applicable law.

10. Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date. If the changes are significant, we will make a reasonable effort to notify you through our website or by email.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us using the following information.

Email atencion.clientes@quibarca.com
Phone +58 (244) 395.42.05
Address Av. Zona Industrial Santa Rosalía, Edificio Quibarca, Local 1-2, Cagua, Aragua State, Venezuela